Effective February 22, 2022
You agree that by providing us your personal information, including your telephone number or numbers, whether via the telephone or on our website, that we may contact you via phone and text message, including the use of automated telephone dialing systems, even if you have previously registered on a Do Not Call registry.
Collection and Use of Personal Information
In order to use the services on our Website, we will collect and use your “Personal Information”. Personal Information includes any information that relates to you or to the person in need of senior housing and/or care. This includes name, address, zip code, email address, phone numbers (including home phone, cell phone, work phone and fax numbers), username and password for the site, along with any additional identifiable information. This may or may not include any information provided by you or for you, or provided by any other person associated with you, that is seeking senior housing and/or care services or assisting you in this search. This may include protected information such as age, gender, marital status, and health and medical information. We will collect and store this information. Some information may be automatically collected by using the site like cookies, IP addresses, geolocations, and web beacons.
Please note that we may also collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services. We also collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
Calls and texts between you and Referah, or between you and third parties made through Referah (such as Community Partners you contact about a property through a form or link on our website, or using contact information found on our website), may be recorded or monitored for quality assurance and customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored. Referah may use a third-party service provider to track phone calls and text messages between you and Community Partners so that we and the partner agents can access certain details about the contact. As part of this process, Referah and our service provider will receive this information in real time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message.
You may provide information publicly through the Services, such as when you leave a review or when you contribute to discussion forums.
Your Personal Information may be shared with our Community Partners in order to assist you in your search for senior housing and/or care. You agree that these Community Partners may contact you directly via phone, text, mail, email, or other means of communication. Your Personal Information may also be shared with the person who referred you to us or to another person acting on your behalf or assisting you with your search. Additionally, your Personal Information may also be shared with our business partners such as joint venture partners or subsidiaries under common control with us. Your Personal Information, along with your use and traffic patterns on our website, may be shared with third party vendors in order to compile other analytical and statistical data for internal use. This use and the disclosure of your Personal Information by these vendors is strictly restricted to the performance of these and other metrics and is subject to confidentiality.
Your Personal Information may also be shared for legal purposes to comply with the law, enforce or apply this policy or other policies or agreements, protect our rights or our user’s rights, property or safety, or protect from unlawful or fraudulent use of our Site. If we feel there is an emergency situation involving someone in immediate danger, we will disclose your Personal Information to the proper authorities.
We may also share your anonymous information to our business partners or advertisers. With your consent, we may also share your information at your direction.
Links to Third Parties
We may provide links to third party websites from our Sites as a service to our users, but we have no ability to control nor are we responsible for the privacy and data collection, use, and disclosure practices of third party websites. When you click on links that take you to external websites, you will be subject to their privacy policies and practices and not ours. We encourage you to review and understand the privacy policies of such websites before providing them with any information.
This site is not intended or marketed to children under the age of 18 and we do not intend to collect their information.
YOUR CALIFORNIA PRIVACY RIGHTS
Referah LLC (“Referah”) recognizes the rights of California consumers protected by The California Consumer Privacy Act of 2018 (“CCPA”), and as such, provides notice of the following rights to control personal information under the CCPA below:
1. The right of Californians to know what personal information is being collected about them.
2. The right of Californians to know whether their personal information is sold or disclosed and to whom.
3. The right of Californians to say no to the sale of personal information.
4. The right of Californians to access their personal information.
5. The right of Californians to equal service and price, even if they exercise their privacy rights.
You may access additional information about consumer protections under the CCPA by clicking here.
Categories of personal information collected. Referah collects the following information from its customers:
- Identifiers such as name, alias, address, phone number, and IP address
- Geolocation data, such as the location of your device or computer
- Professional information, including any information provided about your business
Disclosure for Business Purposes
Referah may disclose this information to its Trusted Partners when sending referrals to assist you in your search for senior living options for you or your loved one. Referah may also use your information to make site improvements based on website analytics.
No Sale of Personal Information.
Referah does not sell any personal information collected from its customers, and therefore, in the twelve months prior to the effective date of this Disclosure, Referah has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
Submitting a Request.
If you are a California resident, and this applies to you, you may only make a personal information request twice in a 12-month period. Referah will need to collect information from you in order to verify your identity. Referah will respond within 45 days of receiving a personal information request.
If you are a California resident and you would like to make a personal information request, you may submit your request by contacting Referah customer service at 844-488-5683 or by submitting your request online through our contact us form.
Recording calls for Quality
Telephone calls between you and Referah may be recorded and monitored for quality and training purposes. You consent to the recording and monitoring of these conversations by providing us with your Personal Information.
You may opt-out of the sharing of your information at any time by clicking the “Do Not Sell My Personal Information” link.